Frequently Asked Questions

Yes, our batteries have relevant certifications including:

• UN38.3

• MSDS

• UL Certification

• CE Certification

• ISO9001 Quality System

Our main manufacturing facility is located in Dongguan, China:
5F, Building 1, No. 396, Dalingshan Avenue, Dalingshan Town, Dongguan City, Guangdong Province

We also have a sales and R&D office in Shenzhen.

Absolutely! We offer full customization services including:

• Voltage and capacity adjustments

• Custom size and form factors

• Specific connector types (Anderson, XT60, custom ports)

• Communication protocols (CAN bus, RS485, SMBus)

• Special environmental adaptations (high/low temperature)

• Samples: 2-3 weeks

• Mass production: 4-6 weeks after sample confirmation

• Rush services available for urgent projects

Yes, our engineering team provides:

• Technical consultation

• Circuit design support

• BMS programming

• Integration guidance

We offer flexible MOQ:

• Custom batteries: MOQ 50pcs

• Standard models: MOQ 20pcs

• Sample orders: 1-5pcs available

We work with reliable shipping partners including:

• DHL/FedEx for samples and small orders

• Air freight for medium orders

• Sea shipping for large quantities

• We handle all export documentation

We ship worldwide, with particular expertise in:

• North America

• European Union

• Middle East

• Southeast Asia

• Australia

We implement rigorous quality control:

• 20+ safety tests including crush, puncture, and thermal testing

• Full aging test for every battery pack

• Automated production monitoring

• ISO9001 quality management system

We offer:

• 12 months standard warranty

• 2-3 years warranty available for specific products

• Professional after-sales support

• Global repair centers in USA, Germany, and Dubai

Our process includes:

• Technical analysis of the issue

• Replacement or repair within warranty period

• Global support from our after-service centers

• Continuous improvement based on feedback

Yes, we have after-sales centers in:

• United States

• Germany

• Dubai
  These centers provide local language support and technical service.

We assist with:

• Certification consulting

• Documentation preparation

• Testing coordination

• Compliance guidance

You can:

• Fill out the contact form on our website

• Email us directly at kevin@battewill.com

• WhatsApp our sales team at +86-15986817272

• Provide your specifications for a quick quotation